Shipping & Returns

Shipping overview

Shipping

Your order will be sent by DHL, GLS or by a freight forwarder.
DHL delivers from Monday to Saturday, and no delivery on Sundays and public holidays.
The delivery takes place at GLS Monday to Friday, no delivery on Saturdays, Sundays and public holidays.
When delivering by forwarding agent, an appointment is normally made with the executing forwarding agent.

By default we ship within Germany and to the EU countries listed below. The prices are listed under shipping costs within Germany and to other EU countries . Shipping by freight carrier outside of Germany is not possible!

If you would like to be shipped to another country, please send us an email (info@westech-pv.com) and tell us the item with the quantity and delivery address with the country and the corresponding zip code. We will then check the shipping options at our logistics companies and inform you of the conditions on which we can carry out the delivery.

COSTS

Shipping within Germany:

Shipping within Germany DHL:

Shipment weight Costs
up to 2 kg 7,49
up to 5 kg 9,90
up to 10 kg 10,90
up to 20 kg 11,90
up to 31,5 kg 19,90
up to 50 kg 28,90
up to 75 kg 40,90
up to 99 kg 46,90


Extra cost:

  • Cash on delivery: 9.00 cash on delivery surcharge per order. If the parcel is handed over, an additional delivery fee of EUR 2.00 must be paid to the deliverer.
  • Shipping to packing stations is possible up to certain package sizes! There are no separate shipping costs!

Shipping within Germany GLS:

Shipment weight Costs
up to 2 kg 7,49
up to 5 kg 9,90
up to 10 kg 10,90
up to 20 kg 11,90
up to 31,5 kg 19,90
up to 50 kg 28,90
up to 75 kg 40,90
up to 99 kg 46,90


additional info:

  • We do not offer cash on delivery shipping via GLS!
  • Shipping to packing stations with GLS is not possible!

Shipping within Germany CARRIER or FREIGHT FORWARDER:

The shipping costs are calculated depending on the selected items that are marked with shipping.
For goods that are delivered by a freight forwarder, delivery is "free curbside", that is to the nearest public curbside to the delivery address, unless the shipping information in the seller's online shop indicates otherwise and unless otherwise agreed.

Shipping with DHL to Belgium, Netherlands, Poland, Slovenia, Czech. Republic, Hungary, Austria:

Shipment weight Costs
up to 2 kg 10,90
up to 5 kg 13,90
up to 10 kg 16,90
up to 20 kg 20,90
up to 31,50 kg 24,90
up to 50 kg 30,90
up to 75 kg 42,90
up to 99 kg 48,90


additional info:

  • Shipping with GLS and a freight forwarder is not possible!

Shipping with DHL to Denmark, Finland, Luxembourg, Sweden, Slovakia:

Shipment weight Costs
up to 2 kg 15,90
up to 5 kg 18,19
up to 10 kg 23,49
up to 20 kg 32,19
up to 31,50 kg 48,19
up to 50 kg 76,90
up to 75 kg 96,19
up to 99 kg 99,99


additional information:

  • Shipping with GLS and a freight forwarder is not possible!

shipping with DHL to France, Great Britain, Greece, Italy, Spain, Portugal:

Shipment weight Costs
up to 2 kg 20,19
up to 5 kg 25,90
up to 10 kg 37,90
up to 20 kg 51,19
up to 31,50 kg 64,19
up to 50 kg 85,19
up to 75 kg 106,90
up to 99 kg 112,90


additional information:

  • Shipping with GLS and a freight forwarder is not possible!

DELIVERY TIMES

National delivery time:

Your order will be processed by us immediately after receipt. The delivery time corresponds to the information in the respective product description and is also dependent on the selected payment method.

International delivery time (EU *):

Your order will be processed by us immediately after receipt. The delivery time corresponds to the information in the respective product description and is also dependent on the selected payment method. In the case of international transfers, payment is expected to take between five and seven working days; delivery will be delayed by this period.

*Countries to which we ship as standard can be found above.

GOODS RETURNED

According to the new uniform European law (valid from 13.06.2014), the buyer has to bear the return shipping costs. In exceptional cases, however, we assume the costs of returning the goods (applies only to shipments within Germany!). However, please note the information in our cancellation policy . If you have any questions, please contact us before the return. We will deduct any unjustified use of the return processing from the purchase price repayment.

By clicking on the DHL sign you will be forwarded to the return processing.

This processing only applies to the return of items that have also been sent by DHL!

DHL-Retoure

For product returns that we have sent to you with other logistics partners, please contact us before the return!