FAQ

Please check our FAQs, before you contact us.

Yes, you can collect it yourself if you specify this in the ordering process and your order has already been paid for. You can do this via using our various payment options when placing your order. You can also pay cash on site.

Please note the "safety guidelines" for Covid-19 and follow the instructions given by our staff.

National shipping:

• SOFORT - instant transfer

• Wire transfer in advance
• PayPal Plus (PayPal Basic and Express, credit card, direct debit - Processing via PayPal with buyer protection)
• Klarna - Purchase on account and payment by instalment
• cash on delivery
• cash payment on site

International shipping (EU)

• SOFORT - instant transfer
• Wire transfer in advance
• PayPal Plus (PayPal Basic and Express, credit card, direct debit - Processing via PayPal with buyer protection)
• Klarna - Purchase on account and payments by instalment

You will receive your tracking number by email as soon as the order has left our warehouse.

For questions about our products, deliveries and much more. contact us Monday to Thursday between 8:00 a.m. and 5:00 p.m. Friday between 8:00 a.m. and 3:30 p.m.

Please note that the working hours may differ on public holidays.

Tel.:+49 (0) 89-89545770
Fax: +49 (0) 89-89545771
Email: info@westech-pv.com